My remote support solution is pretty easy to use but just in case here is a guide on how to allow digitalwelcomemat to connect remotely to your PC so that I can provide remote support.

Open Internet Explorer or Microsoft edge (see 1 below) and type into the search box (see 2 below) and press the "go" arrow (see 3 below)


Locate your named session and click "Join" (see 4 below)


The small bit of software that allows the connection will download and scan, once its finished click run (see 5 below)


Agree to all the warning messages (see 6 and 7 below)




Once you see the message about being connected digitalwelomemat will be able to remote control your PC (see 8 below)